High Key – Medical Cannabis Dispensary

The F.A.Q's

Membership

I want to place an order but I don’t want to create an account, what can I do?

Look, we get it, it’s a step that we all hate.
But why make an account?

Easy, get rewarded with our point system.

On the product page, it’ll display how many possible points you can earn.

50points = $1

As you accumulate points, you can redeem them for cash back on your purchases.

Since we have a reward system, we do not have a guest system any more, we want everyone to get rewarded properly.

Shopping

Not finding what you’re looking for?

We’re always looking to add new products.  Send us an email [email protected] to suggest a product to us.

Subscribe or follow us on Instagram to get updates on new products and promotions.

Is ordering cannabis online safe?

Absolutely!  What are you worried about?
Give us a shout at [email protected] or use our online chat at anytime.

How strong are your products?

Our products vary in THC/CBD levels.   Check out our product descriptions and our suggested use chart  for more information.

How much should I take?

Check out our product descriptions and our suggested use chart for more information.

Is there a minimum order?

What? Minimum? Why would we have a minimum?! Buy as much or as little as you want or need.

There is no minimum order but spend over $150 to get free shipping!

Shipping and Delivery

How long will it take to receive my package?

We process orders within 24 hours of your order coming through.  We ship with Canada Post.

We’ve heard that their shipping usually takes about 2 days of folks in Alberta, 4 days to get to Central Canada and 5 days to the East Coast.

Once you get your order confirmation email, it will contain your Tracking Number and Order Information.

Find My Order – Here

I think my order is lost/stolen

Unfortunately, this kind of stuff happens from time to time.  We are happy to help out where we can, but unfortunately we cannot provide refunds.  All purchases are final.

For more secure shipping, request for a signature upon receiving your package.

Something is wrong with my order

Send us a message at [email protected] and we will help you out.

Pro TIP: It would really help us help you if you could send us a video of when you open your package for the first time.